An experience designed to be usable.

Stories by Annaliz wants its website and digital customer experience to be usable by as many people as reasonably possible, including people who use assistive technology or navigate in ways different from the traditional mouse-and-screen experience.

Accessibility is part of how we want the experience to work—not an ornamental feature added after the design is complete.

Our accessibility target

Stories by Annaliz uses the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA as its accessibility design target.

This Version 1.0 statement describes our launch approach.

It does not claim that every page or feature has completed a formal WCAG conformance audit.

As testing expands and the product changes, this statement should be updated with the testing and support information that is actually current.

What we are designing for

The Stories by Annaliz website and customer experience are intended to support:

• Keyboard navigation
• Visible keyboard focus
• Logical heading structure
• Semantic page structure
• Clear form labels
• Understandable validation
• Helpful error messages
• Sufficient text contrast
• Readable text sizing
• Responsive layouts
• Meaningful alternative text for important photographs
• Controls that do not rely only on color
• Reduced-motion preferences
• Accessible dialogs and overlays
• Clear account and recovery experiences
• Understandable buttons and links
• Comfortable touch targets
• Usable mobile layouts
• Accessible cancellation and support paths
• Photo viewing and downloading that do not depend only on swipe gestures

Photography and alternative text

Stories by Annaliz is a photography-led experience.

Meaningful public photographs should receive alternative text appropriate to their purpose and context.

Decorative imagery should not create unnecessary screen-reader noise.

Private family galleries may use filenames, captions, descriptions, or other accessible context where appropriate without exposing private identifying details unnecessarily.

Alternative text should describe what matters in the image rather than stuffing marketing keywords into the description.

Forms and applications

Our application and account forms are intended to:

• Keep labels visible
• Avoid relying only on placeholder text
• Identify required fields clearly
• Explain errors in understandable language
• Preserve valid information when an error occurs
• Allow correction without restarting unnecessarily
• Use logical focus order
• Provide keyboard-accessible controls
• Avoid inaccessible puzzles as the only way to submit or recover an account

Where a multi-step application is used, users should be able to understand their current step and move through the process without needing a mouse.

Keyboard access and focus

Important website and account functions should be usable with a keyboard.

Interactive controls should provide a visible focus state.

Navigation, dialogs, galleries, forms, accordions, downloads, appointment changes, and cancellation controls should not trap keyboard focus or leave users without a clear way to continue or close an interface.

Sticky navigation or mobile controls should not obscure the element currently receiving focus.

Color and contrast

The Stories by Annaliz visual system uses warm ivory, botanical green, soft black, antique gold, stone, and sage.

Decorative color is not intended to carry essential information by itself.

In particular:

• Antique gold should not be relied upon for critical small text.
• Error states should not rely only on red or another color.
• Selected states should have a structural indicator in addition to color.
• Links and focus states should remain visually identifiable.
• Essential text should use combinations intended to provide strong readable contrast.

Motion

Stories by Annaliz uses restrained motion.

Where animation or transition effects are used, they should not be necessary to understand the content.

The experience should respect reduced-motion preferences where practical and avoid rapid, flashing, bouncing, or constantly moving interface elements.

Mobile and touch access

The mobile experience is treated as a primary customer experience.

Important actions should use comfortably sized touch targets and should not require precise gestures.

Core tasks should not depend on hover behavior.

At narrow screen sizes, important content should remain readable without page-level horizontal scrolling.

Galleries and downloads

Private galleries should support more than touch-only or swipe-only interaction.

Where applicable, users should be able to:

• Move through photographs using accessible controls
• Understand how to close or return from an enlarged image
• Reach controls by keyboard
• Download individual photographs
• Request or retrieve whole-gallery downloads
• Understand whether a requested download is still being prepared
• Recover from an expired or failed download link

Private gallery access should remain subject to appropriate authentication and authorization.

Accessibility in account and service flows

Accessibility applies to more than the marketing pages.

Important service flows include:

• Applying for The First Year
• Resuming an application
• Logging in
• Recovering an account
• Reviewing an offer
• Accepting an agreement
• Completing a payment handoff
• Viewing appointments
• Requesting an appointment change
• Viewing private galleries
• Downloading photographs
• Requesting corrections
• Reviewing payments
• Contacting support
• Requesting a pause
• Submitting a cancellation request
• Reviewing the final First Year Collection

If an important digital task is difficult to complete because of an accessibility barrier, we want to provide another reasonable way to complete the task while the issue is addressed.

Current testing position

Stories by Annaliz is launching as a new digital experience.

We do not publish a browser, screen-reader, or assistive-technology combination as “tested and supported” until that combination has actually been included in documented release testing.

The launch product requirements call for accessibility review of critical tasks, including keyboard operation, screen-reader use, contrast, focus visibility, responsive access, error handling, authentication, downloads, and cancellation.

As those checks are completed, the supported-testing matrix may be added to a future version of this statement.

Browser and assistive-technology coverage

The intended launch browser coverage includes current versions of commonly used modern browsers on desktop and mobile.

Specific browser and assistive-technology combinations should be listed here only after actual testing.

Documented tested combinations: No formal public testing matrix has been published yet.

This does not mean accessibility issues should wait for a formal audit before being reported or corrected.

Known limitations

Because Stories by Annaliz is a photography-heavy service and the platform will continue evolving, accessibility issues may occasionally occur.

Potential areas that require particular attention include:

• Complex private-gallery viewers
• Large photo-download workflows
• Third-party payment interfaces
• Third-party embedded services
• Newly released account features
• PDF collection documents
• Video or slideshow controls
• Older portfolio assets that may need improved text alternatives

A limitation should not be used as a reason to leave an essential customer task inaccessible when a reasonable alternative can be provided.

Third-party services

Some parts of the experience may rely on third-party providers such as payment processors, email providers, hosting services, maps, galleries, or other operational tools.

We do not control every aspect of a third party's interface.

When an accessibility problem in a third-party service affects an important Stories by Annaliz task, we want customers to be able to contact us so we can help identify a practical alternative or escalate the issue where possible.

PDF and downloadable content

The First Year may include downloadable materials, including a designed digital First Year book.

Downloadable documents should be created with accessibility in mind where practical, including:

• Logical reading order
• Selectable text where appropriate
• Meaningful document titles
• Sufficient contrast
• Descriptive link text
• Appropriate structural tagging as the production workflow matures

The photography itself remains a visual medium, but the surrounding document experience should not create unnecessary barriers.

Reporting an accessibility problem

If you experience difficulty accessing part of the Stories by Annaliz website or customer experience, please contact us.

Helpful information may include:

• The page or feature you were trying to use
• What you were trying to accomplish
• The device and browser you were using
• The assistive technology you were using, if any
• A description of what happened

You do not need to provide disability or medical information in order to report an accessibility problem.

Accessibility contact: [email protected]

What happens after a report

Our goal is to acknowledge ordinary accessibility requests within one business day through the same support process used for other customer issues.

Some issues may take longer to investigate or resolve.

When an issue affects an important task, we should consider an accessible alternative while the underlying problem is being addressed.

Depending on the issue, that may include:

• Helping complete an application
• Providing information in another usable format
• Assisting with an appointment-change request
• Providing another route to a gallery or download
• Assisting with a cancellation or privacy request
• Correcting inaccessible content or interface behavior

We should not require a customer to abandon an important request simply because one digital path is inaccessible.

Accessibility review and updates

Accessibility is an ongoing process.

This statement should be reviewed when:

• A major public-site redesign launches
• The application flow changes materially
• The member portal changes materially
• A new gallery or download experience launches
• A new payment interface is introduced
• A material accessibility issue is discovered
• New testing provides more accurate browser or assistive-technology coverage
• The accessibility target or applicable requirements change

The effective date and review date should be updated when the statement materially changes.

Contact and alternative assistance

Accessibility assistance is available through the Stories by Annaliz support process.

Support/accessibility email: [email protected]

Stories by Annaliz A family photography experience by Annaliz Photography Operated by Careryn LLC Maryland

No public phone number is required for Version 1.0.

If another accessible contact method is introduced, it should be added here only when it is actively monitored.

Versioning

This is Version 1.0 of the Stories by Annaliz Accessibility Statement.

Future versions should reflect the accessibility practices and testing that actually exist at that time rather than making unsupported claims about conformance or assistive-technology coverage.